Training:

Sales/Customer Service

2001 - RES Consulting, Port of Spain, Trinidad
Presentation Skills Workshop

2001 - RES Consulting, Port of Spain, Trinidad
The "Science" of Selling & Account Management

1992 - Dale Carnegie, Port of Spain, Trinidad
Human Relations

1990 - T & T Management Development Centre, Port of Spain, Trinidad
Improving Customer Relations

Business Management

2002 - Rotary Club of Diego Martin
Small Business Seminar

1997 - Personnel Management Services Limited, Port of Spain, Trinidad
Administrative Management Skills

1994 - R O Y T E C, Port of Spain, Trinidad
Writing Effective Letters, Memos and Reports

1993 - National Secretaries' Association, Port of Spain, Trinidad
Seminar - Understanding the Concepts of TQM

Information Technology

2001 - Halcyon Lawrence for Label House Ltd, Trinidad
Windows File Management, MS Excel Spreadsheet managemen, MS Word document management, MS Outlook

2000 - Label House Limited, Trinidad
Microsoft Outlook - Managing your information store

1994 - University of the West Indies Faculty of Social Science, St. Augustine, Trinidad
Computer Literacy

1992 - R O Y T E C, Port of Spain, Trinidad
Introduction to Computer Literacy

Industry Specific

1996 - Label House Limited, Trincity, Trinidad
Workshop in Inks and Solvents (flexographic printing
Customer Service Technical Training (flexographic printing)

1995 - Programmed Solutions Inc., U.S.A
Users' Conference (Printing Management System Software)

Personal Interest

2006/2007 - Ministry of Education Lifelong-Learning, Trinidad
Bookbinding

2006 - Centre For Creative And Festival Arts, Trinidad
Drawing and Painting

1993 - University of the West Indies School of Continuing Studies, St. Augustine, Trinidad
Special Skills Training Programme - Child Psychology

Education:

1994 to 1996 - University of the West Indies School of Continuing Studies - Further Education, St. Augustine, Trinidad

Administrative (Professional) Secretaryship Certificate Subjects: - Language Skills - Business Mathematics - Organizational Relationships - Communication & Decision Making - Office Management - Business Economics - Information Technology - Business Accounts - Business & Commercial Law

1975 to 1976 - St Mary's Secretarial College, Port of Spain, Trinidad

Pitman Secretarial Group Certificate

1970 to 1975 - Bishop Anstey High School, Port of Spain, Trinidad

- Achieved G.C.E. "O" Level passes in French, History, Geography, English Language. - Awarded a Certificate of Merit in English Language.

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